CoinPayment Platform Scams with Policies

I am here, after several failed support-cases, where I had to be the bearer of bad news to users that have lost from $30 to $150 simply for sending the wrong token. With my only purpose now being that nobody in their right mind picks CoinPayments as their provider anymore.

When the user doesn't make a mistake, system is pretty straight forward, works fine.

Problems start when other use cases start to appear. Let's name the most common one, so you can see how big of a scam the platform is.

User is prompted to send USDT on erc20 network. He confused and sent USDC, same network.
That is it, the funds are stuck, and the policy is, that to recover the funds from the blockchain (which according to their team, requires significant computing power & man hours) has a "standarized gas fee" of 0.02 ETH (That is $90), essentially beating the purpose of recovering a lesser amount.

So that's how with a stupid and random policy, they claim those funds for themselves.