I made a big mistake using changenow

I want to share a perssonal experience that others in the Bitcoin and broader crypto space might want to be aware off.

back in March, I initiated a crypto swap through ChangeNOW involvin over $550,000. Right after the transaction began, I was asked to provide full KYC ID, proof of funds. I complied fuly and promptly. This case is tyed to Ticket #507360.

Since then, it’s been four months without resolution and still counting. I've received no meaningful updates, no clear reasoning, and no timeline. My follow-ups via official channels have either been ignored or met with vague responses. At one point, I was told publicly to DM the team, which I did but received no reply. Posts I've made trying to get answers have also been taken down on other platforms.

separately, I hv noticed growing concerns online about Changelly (which reportedly owns ChangeNOW), Atomic Wallet, and Guarda Wallet all of which appear connected in various ways, including shared services and partnerships. Atomic Wallet suffered a major breach last year, and there’s been speculation around the handling of those funds. Guarda actively promotes ChangeNOW as a partner, despite the growing number of unresolved user complaints.

I’m not making any definitive claims here, just sharing what’s happened and inviting discussion. I’ve tried every internal route and gotten nowhere. If anyone else has faced similar issues or has insight into this, I’d appreciate hearing from you.

Transparency and accountability matter. Hopefully this sparks a broader conversation.