$550k in crypto stuck for 4 months, no answers from ChangeNOW

Jux putting this out here because nothing else has worked.

Okay, i’m at my wits’ end here and just need to put this out somewhere. A few months ago I did a big crypto swap through ChangeNOW around $550k. right after, they hit me with the full KYC process: ID, proof of funds, everything. I sent it all in. That was four months ago (Ticket #507360). Since then? Crickets.

i’ve tried emailing, support chats, even DM’ing their official accounts. Every time I post asking about it, the post disappears. When they do reply publicly, it’s just “Please DM us” and then nothing happens.

from what I’ve been reading, ChangeNOW is connected to Changelly, Atomic Wallet, and Guarda. And honestly… there’s a lot of overlap in how these platforms operate. People report funds getting stuck in “AML reviews” forever. Atomic Wallet had that huge hack and a lot of unanswered questions. Guarda promotes ChangeNOW as a “trusted partner,” but I keep seeing people say they only resolve things when the case gets public.

Im not saying this to start drama I just want an actual update on my own case and maybe to warn others to be careful. Right now I wouldn’t trust these platforms with large amounts until there’s more transparency.