Unable to withdraw funds from EU-exchange to cold storage due to new "EU travel rule"

Currently attempting to withdraw funds from NBX (Norwegian Block Exchange) to personal wallet (Sparrow). Transaction has been "pending" for 2 days, does not show up on blockchain. This is the response i get from NBX support email.

I have a friend using firi who is experiencing the same thing. I have tried withdrawing to a different wallet (Coinbase wallet), with no more luck. Transaction is still pending.

Anyone else in EU getting affected by this new "Travel Rule" regulation? Any information is greatly appreciated, because this is getting out of hand... i need access to my funds.